When will my order be shipped?
Your order will be processed within 24 hours.
Where can I find my tracking number?
You will automatically receive the tracking number via email 1-3 business days after your order.
How long does the shipment take?
The following factors have an influence on the shipping time:
- When was the order placed?
- To which country will the order be shipped?
- What was ordered?
We ship your order from our German or, in case of high demand, from our international shipping warehouses. Therefore, the average shipping time is:
- Germany 6-12 business days
- Austria 6-12 business days
- Switzerland 7-14 business days
- United Kingdom 7-14 business days
- Canada 7-14 business days
- USA 5 - 12 business days
How do I reach the support?
Just use our contact form or write an email to: email@example.com
Monday - Friday: 9:00 - 20:00 o'clock
Can I change or cancel my order later? Within 24 hours it is possible to make subsequent changes to the order. Just write to our support.
We can change the following details for you:
- Shipping information
- Your first & last name
- Your e-mail address
- Your phone number
- You should contact us within 24 hours of placing your order.
- We cannot cancel an order that is already on the way.
Why should I order from you?
Our products are of unique quality. You will not find them in local stores, Very good prices and quality background information.
What happens if the product arrives damaged?
If the product is damaged, you should report the damage to us within 14 days after ordering. Within this period we will bear the cost of the new product.
In this case you should send us your order number and a photo of the damaged product. We ask you to report the damage within 24 hours after delivery of your order. Otherwise, we will not be able to consider the claim.
What payment methods are supported?
- Credit cards ( VISA, Mastercard, American Express)
- SOFORT Banking